Program Operations & Systems Administrator


Position Overview

Matriculate seeks a strong candidate to serve as Senior Program Operations & Systems Administrator. The Associate’s responsibilities are to support the management, assessment and implementation of program and fundraising technical processes and systems, ensure data integrity, liaise with the program team to identify systems needs and provide training and support to end users. The Associate reports to the Director of Strategic Initiatives & Culture, and works closely with the Matriculate Program and Fundraising teams.

The ideal candidate will have a passion for enabling Matriculate’s growth and success through strengthening our program operations, supporting the work of our staff, and sustaining our ability to measure and report on the impact of our work. The position requires drive and passion for our mission, a systems orientation, capacity for problem solving, comfort setting and achieving aggressive goals, people and project management skills, impeccable attention to detail, focus on quality, and commitment to continuous improvement.

This is a full-time position with a competitive salary and benefits package. The position is located in New York City, with the option to work remotely if the candidate is located elsewhere.


Position Responsibilities

  • Serve as primary liaison with vendors for program management and measurement systems (Salesforce, Survey Apply and Airtable) with 40 users

  • Champion the strategic, long-term goals of the organization and the role Salesforce and future technologies will play in achieving those goals

  • Complete regular internal system audits and prepare for upgrades

  • Project lead Salesforce implementation for Matriculate program and fundraising teams

  • Own the quality of data completeness and integrity across all program management systems

  • Coordinate the evaluation, scope and completion of new system development requests

  • Work with our management team to establish suitable processes to support administrative, fundraising, and change management activities

  • Assist in training of new users, and grow the systems skill set across the organization

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

  • Work independently with members of the user community to define and document development requirements

  • Keep clear and up to date records on all systems processes for continuous training across user community

  • Identify and troubleshoot challenges as they arise


Candidate Qualifications

  • A bachelor’s degree, with 3-5 years’ professional experience

  • Salesforce NPSP experience required (as a user or admin)

  • A deep commitment to Matriculate’s mission

  • Familiarity with Zapier, Airtable and Google Suite a plus

  • The ability to work effectively with diverse groups of people

  • Unwavering commitment to excellence and meticulous attention to details

  • High degree of personal initiative in problem solving, commitment to constantly learning, growing, and reflecting on their work

  • Desire and ability to meet aggressive strategic goals, work independently and thrive within an entrepreneurial, fast-paced and growing organization

  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

  • Desire and ability to meet aggressive strategic goals, work independently and thrive within an entrepreneurial, fast-paced and growing organization

  • Command of remote communication methods, including but not limited to Google Hangout and Zoom

  • Excellent writing/editing skills and verbal communications

  • Ability to work evenings and weekends as necessary

  • Willingness to travel occasionally domestically in urban and rural areas


How To Apply:

Please send your cover letter, resume, and a non-fiction writing sample to talent@matriculate.org. We review applications on a rolling basis.

Matriculate is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maximizing the diversity of our organization. All qualified applicants are encouraged to apply.

Diversity, Equity & inclusion Philosophy

Matriculate is committed to partnering with communities of staff, high school students, and undergraduate Advising Fellows to foster a diverse, equitable, and inclusive organization. We seek team members who will be active contributors to advancing and sustaining a culture in which all lived experiences are welcome.